![]() One of the companies, Robin Healthcare, based in Berkeley, Calif., records office visits with an automated speech transcription system that is then annotated by a staff of human “scribes” who work in the United States, according to Noah Auerhahn, the company’s chief executive. Now, several health start-ups are offering transcription services that capture text and potentially video in the examining room and use a remote human transcriber, or scribe, to edit the automated text and produce a “structured” set of notes from the patient visit. In recent years, electronic health record systems became part of a routine office visit, and doctors were criticized for looking at their screens and typing rather than maintaining eye contact with patients. In the medical field, automated transcription is being used to change the way doctors take notes. “In large service organizations, with thousands of people, if you can automate 5 percent of password reset requests, it’s a big impact on that organization.” “We have chatbots that are running live in production, and they are deflecting a lot of service cases,” said Richard Socher, the chief scientist at Salesforce, a cloud-based software company. Nevertheless, speech technologies are having an undeniable impact on the structure of corporations. “Humans and machines will work together for the foreseeable future,” he said. He said that while Rev had 40,000 human transcribers, he did not believe that automated transcription would decimate his work force. Increasingly, his customers will correct machine-generated texts rather than transcribing from scratch. ![]() The Rev system allows the customer to choose whether they want more accuracy or a quicker turnaround at lower cost, said Jason Chicola, the company’s founder and chief executive. One of the features that is offered by Otter.ai and other companies is the ability to easily separate and then label different speakers in a single transcription. Zoom, the maker of a web-based video conferencing system, offers a transcription option powered by the Otter.ai service that makes it possible to instantaneously capture a transcript of a business meeting that can be stored and searched online. In May, when the former first lady, Michelle Obama, visited campus as part of a student signing day celebration, deaf students were given access to a instantaneous transcription of her speech generated by the transcription service. The system is designed to replace the current note-taking process where other students take notes during classes and then share them. This fall, for example, at the University of California, Los Angeles, students on campus who require assistance in note taking, such as those who are hearing-impaired, are being equipped with the Otter.ai service. ![]() The rapid advances being made in the automated transcription market in the past year show striking near-term potential in a growing array of new applications.
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